Privacy Policy

Effective date: 1 January 2026

1. Who we are

This Privacy Policy explains how Artificial Plant Shop ("we", "us", "our") collects, uses, stores, and discloses personal information when you interact with our business, including via our website artificialplantshop.com.au and related services (collectively, the "Services").

We are an Australian business. We aim to handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect

We may collect personal information that you provide directly to us, information collected automatically when you use our Services, and information from third parties. The types of personal information we may collect include:

  • Identity and contact details: name, billing and delivery address, email address, phone number.
  • Order and account details: products purchased, order history, returns/exchanges, account login details (if you create an account).
  • Payment information: payment method details and transaction data. We do not intend to store full card details; payments are typically processed by third-party payment providers.
  • Customer support information: messages you send to us, photos you share (e.g., for product support), and call records/notes where applicable.
  • Marketing and preferences: newsletter subscription status, communication preferences, and basic preference information (e.g., products of interest).
  • Technical and usage data: IP address, device identifiers, browser type, pages viewed, referral URLs, and cookie/analytics identifiers.

We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

3. How we collect personal information

We may collect personal information through:

  • Direct interactions (e.g., when you place an order, create an account, subscribe to marketing, request a quote, or contact support).
  • Automated technologies (e.g., cookies, pixels, and analytics tools when you browse our website).
  • Third parties (e.g., payment providers, shipping carriers, and marketing/analytics providers) to the extent permitted by law.

4. Why we collect, use, and disclose personal information

We collect and use personal information to:

  • Process orders, take payment, and deliver products.
  • Communicate with you about your orders, deliveries, returns, warranty/support issues, and account matters.
  • Provide customer service and respond to enquiries.
  • Improve and secure our Services (including troubleshooting, analytics, and fraud prevention).
  • Send marketing communications where you have opted in (or where otherwise permitted by law), and to measure the performance of our marketing.
  • Comply with legal obligations and resolve disputes.

Where required, we will obtain your consent (for example, for certain marketing communications). You can opt out of marketing at any time using the unsubscribe link in our emails or by contacting us.

5. Disclosure to third parties

We may disclose personal information to third parties where necessary to operate our business, including:

  • Ecommerce and IT service providers (website hosting, order management, customer support tools).
  • Payment service providers (to process payments).
  • Shipping and logistics partners (to deliver orders, provide tracking, and manage returns).
  • Marketing and analytics providers (to help understand website performance and the effectiveness of advertising).
  • Professional advisers (accountants, auditors, lawyers) and insurers.
  • Government agencies or regulators where required or authorised by law.

We do not sell personal information in the ordinary sense of selling customer lists. However, some advertising and analytics services may use cookies or similar technologies to deliver or measure ads; see section 7.

6. Overseas disclosure

Some of our service providers may store or process information outside Australia (for example, cloud hosting, analytics, and email service providers). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, consistent with the Privacy Act and APPs.

7. Cookies, analytics, and online advertising

We use cookies and similar technologies to operate our website, remember preferences, measure performance, and (where enabled) help deliver relevant advertising. These technologies may collect information such as your IP address, device information, pages visited, and interactions.

  • Essential cookies: required for core site functionality (e.g., shopping cart and checkout).
  • Performance/analytics cookies: help us understand how the site is used and improve it.
  • Advertising cookies: help measure advertising and, in some cases, show more relevant ads.

You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

8. Direct marketing

If you opt in, we may send you marketing communications (e.g., promotions, new product announcements). You can opt out at any time via the unsubscribe link or by contacting us. Even if you opt out of marketing, we may still contact you about service-related matters such as order updates or important notices.

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures may include access controls, encryption in transit where supported, and limiting access to staff and service providers on a need-to-know basis.

We keep personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax and accounting records).

10. Access and correction

You may request access to personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before processing a request. In some cases, we may refuse access as permitted by law; if so, we will explain why.

11. Complaints

If you have a complaint about how we handle your personal information, please contact us and we will try to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated effective date.

13. Contact us

To contact us about privacy, request access/correction, or make a complaint, please use one of the following methods: