Shipping & Returns

 

Shipping

We can ship to virtually any address in Australia (Except PO Boxes).

If shipping to a home address, please ensure that there is someone at home to sign for the delivery. If no one will be home please either specify this during checkout or leave a sign at the front door for the courier to leave the parcel in a safe spot. If the delivery will be unattended and there is no safe spot for the courier to leave your products (eg a unit building) or if the courier is unable to deliver your parcel for any reason they will leave a consignment note so that you are able to pickup your item from the depot at your convenience. Please note that there may be an additional fee charged by Direct Freight Express if they need to redeliver the package, however you have the option of picking up the order from the nearest depot.

 

Returns Policy

We will pay return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Based on the varying nature of the weather (sun, rain, wind, proximity to ocean etc), we cannot offer a guarantee or warranty period for any products which are placed in external environments. UV coated products will last longer than their uncoated counterparts, however all products will deteriorate in external environments over time. We cannot offer returns or refunds for any products which are placed in external environments. Please be aware that if you are placing your artificial plants or trees outdoors in an external environment, you do so knowing that there will be no guarantee or warranty period.

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