Delivery Times

In most areas we deliver Monday to Friday. Delivery times to most capital Cities (excluding Perth & Darwin) is 1-2 business days. We endeavour to ship all orders within 24-48 hours of the order being placed. The exception to this is if you have ordered a flower arrangement as we specially make these for each order and take 3-4 days to complete.

If you would like to double check how long your order will take to arrive, call us on 1300 656 440.

Tracking Information

As soon as your order leaves our warehouse we send through tracking details so you can keep an eye on your order every step of the way. These tracking details will also include a scheduled delivery date for your order.

Free Shipping

We do our very best to offer Free Shipping to as much of Australia as we possibly can. The areas we can't offer Free Shipping to are WA, NT, Far North Queensland and TAS. For these areas we offer discounted shipping which is calculated in the checkout, before you finalise your order.

Installation

Just about all of all our plants arrive at your door fully assembled (except giant trees), so there is no need to worry about trying to put them together. When your order arrives, all you need to do is unpack the shipping box and place them in the area you have planned.

Styling

We pack our products tight for safe transport so when you unbox them, give them a bit of time to expand before styling. Use the photos on our website as a guide to the final look - start at the lowest branches first and gradually style each branch, gradually your way up the plant or tree. Heat can also be used to style the leaves exactly the way you prefer. Be very careful not to overheat your brand new plants. If you need any styling advice or tips, please get in contact with us.

You Can Pay Using…

You can pay with Visa, Mastercard, American Express, Debit and Credit Cards, Afterpay and PayPal

No Transaction Fees

No matter which payment method you use, you won’t pay any transaction fees. We absorb them all.

Warranty

All our products come with a full manufacturer’s warranty of 1 year. All you need to make a claim is the order number from your purchase.

While many of our customers do keep their plants, trees and flowers in outdoor environments, please note that doing so will void your warranty.

Customer Care Plan

If you want to extend your protection you can purchase a Care Plan from us. This will give you an additional 2 years of protection on top of the standard manufacturers warranty. Note that your protection under this cover may overlap with your rights and remedies under applicable laws, including any Consumer Guarantees.

We're always here to help you if you have any issue with a product. That's why we’re only a phone call or email away. See below for our exchange & return policy.

Change of Mind

We offer returns within 14 days of you receiving your order and require a photograph of the products you wish to return. All items must be in their original packaging and box, contain the original packing slip and products must be in brand new condition. Returns will be subject to refund minus shipping costs incurred by us to deliver the product to you and a 15% restocking fee. We cannot offer returns on specially customised products unfortunately.

Faulty Goods

You’re purchasing a brand new artificial plant so it’s only fair that you receive one! We quality check each and every product before shipping, so if you receive your order and there is damage, please let us know within 14 days and we will arrange an exchange/ replacement. Please note that a photo must be sent of the damage.