Frequently Asked Questions

 

Do you have a showroom?
Unfortunately we do not have a showroom. We are purely an online retailer which keeps our costs low to deliver the best value, likelike plants to Australia. All images on our website are photographs of our actual products so you can be confident in the product you are buying.

How lifelike are your plants?
All images of our plants are real photos of our products. We strive to source the highest quality and lifelike plants, trees and flowers. Most trees including all Bamboo and Maple are made from real natural timber trunks. We distinguish ourselves by only stocking the highest quality, lifelike plants. Many of our plants including all bamboo trees are made from real plant trunks. Made from high quality plastic with metal support and structure, and the highest attention to detail. 

How do I remove or change items in my cart?
If you would like to remove or change items in your cart. Simply click the "view cart" button in the upper right hand corner of the website.
On mobile devices, click the VIEW CART link under the info section at the bottom of the page.

Does someone need to be present when shipping to a home address?
If no one is going to present during expected delivery, please specify this during checkout in the notes section. Alternatively you may leave a note for the courier at your door. If the courier is unable to deliver your package they will retun it to the nearest depot for collection. Please note we cannot ship to PO Boxes - we can only ship to physical addresses as we use a express courier service.

Are the plants suitable for outdoor use?
Outdoor conditions vary considerably depending on location and product placement, therefore it is not possible to guarantee the life of our artificial plants outdoors. The major sources of damage to artificial plants are from full sunlight, frost and high winds. We do not recommend placing them outside if any of these factors are present.
It is important to be realistic in the fact that artificial plants outdoors will not last as long as their counterparts that are placed inside. If they are placed outside, they should be placed in a location that is as sheltered as possible.
We cannot guarantee the life of any of our plants outdoors, however you can purchase a UV spray from most hardwares stores that will stop the leaves from fading as quicky. 

Do you offer returns?
We offer returns within 10 days and require a photograph of the products you wish to return. All items must be in original packaging and contain the original packing slip. Returns will be subject to refund minus shipping costs incurred by us to deliver the product to you and a 15% restocking fee. Any fault on our behalf however are not subject to the above. If you would like to return your item, please contact us for details. 

What if I'm not home when my delivery arrives?
If no one will be home, you have the option to leave a sign at the front door for the courier to leave the parcel in a safe place. However, if the courier is unable to deliver the parcel, there may be a re-delivery fee that needs to be paid. We do apologise for this, but it is out of our hands.

How long will it take to receive my order?
We endeavour to process all orders within 1 business day. Some products that have decorative pots are made especially for each order so please allow 2-3 days extra for the plant to be potted and glue to set. Shipping usually takes betweek 1-6 business days, depending on your location. Please let us know if your order is URGENT and we will make every possible effort to meet your deadline.

What do I do when I receive my plants?
This is the easy part. All our plants arrive at your door fully assembled, so no need to worry about trying to put them together. When your order arrives, all you need to do is unpack the plants or trees from their shipping box and place them in the area you have planned. Occasionaly during transport, some leaves may be a slightly out of shape. Most customers find that the leaves spring back to their normal shape after a little time out of the box. Heat can also be used to style the leaves exactly the way you prefer. Be very careful not to overheat your brand new plants.

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